Shipping & Fees
- Shipping is free for orders of $75 or more (before taxes*) for deliveries in Canada and in the USA.
- For orders $75 or less in Canada, in the United States or other regions, rates are as follows:
| REGION | PRICE | SHIPPING TIME |
| Quebec (orders under $75) | $12 | 3 to 7 business days |
| Rest of Canada (orders under $75) | $12 | 3 to 7 business days |
| US (orders under $75) | $19 | Up to 10 business days |
| Other countries | Variable | Variable |
Important notes :
- Carrier choice may vary from order to order.
- For orders shipped outside of Canada and the US, please contact us at 1 888 876.5851 to learn about shipping costs/procedures for your products as well as to pay for your order.
- Bleu Lavande will ship the products found in your order to the address you have indicated in the shipping details. Please note that if the address indicated when placing an order is incorrect or has errors, the client is responsible for paying any additional shipping costs.
- IMPORTANT: Unless otherwise indicated, during winter all packages will be sent with required signature. If you are not present at the delivery, a delivery notice card will be left in your mailbox indicating where the package can be picked up. This precaution is to ensure that your products do not remain in low temperatures that can affect their quality. Furthermore, please note that to ensure the superior quality of our products is maintained and to avoid freezing issues during cold days, we do not ship online orders when temperatures are -15 degrees Celsius or colder.
- Bleu Lavande must have received full payment for products you have ordered before they are shipped.
Express Shipping
If you would like your order sent using express shipping, please contact us at 1 888 876.5851.
Returns and reimbursement policy
Website purchase
No exchange or refund. If the quality of your purchase completed at www.bleulavande.com is not satisfactory (example: the product has a defect or is damaged), the article must be returned within 30 days following the purchase. Please contact us by email at info@bleulavande.com so that we can send you a return label. Please send your email describing the problem, your order number, a photo of the product in question as well as the lot number if applicable (6-digit number found on the bottom or side of the product). By the time we receive all these details, we will return another product.
Purchase made at participating retailers
Please note that items purchased from one of our participating retailers must be redeemed or refunded directly to the retailer according to the store's refund and return policy.
Product Prices
The price for each product you order is the price listed for the product offered on the website. All the prices on the website are in Canadian or US dollars depending on the currency chosen.
Bleu Lavande reserves the right to modify product prices on the website without prior notice.
Accepted Payment Methods
PayPal, Moneris (Visa, MasterCard, AMEX), Google Pay, Apple Pay, Shop Pay.
